High Reliability

Becoming a High Reliability Organisation


High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well.

This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.


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Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating.

This course will explore how these organisations maintain high reliability even in times of serious crisis and stability. We will share their secrets in a way that can be applied to all organisations in order to create high reliability and continued success.

Topics Covered:

  • What is a High Reliability Organisation?
  • Key Concepts
  • The Anticipation Principles
  • The Containment Principles
  • Auditing for High Reliability
  • Test Driving

What Will You Learn?

  • Define the characteristics of a high reliability organisation
  • Define key concepts required for high reliability, including mindfulness and expectations
  • Describe the five principles governing high reliability organisations:
    • preoccupation with failure
    • resistance to simplification
    • sensitivity to operations
    • commitment to resilience
    • deference to expertise
  • Audit activities at all stages to assess the business’ reliability