| Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimises destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This course is designed to help give you and your organisation that edge. |
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What Will Students Learn?
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What Topics are Covered?
- What is anger?
- Costs and pay-offs
- Using an anger log
- The anger process
- How does anger affect our thinking?
- Understanding behaviour types
- Managing anger
- Communication tips and tricks
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Accelerate Your Learning
$49.00Learning is a fundamental tool that humans use to grow and better themselves. When an organisation has become stagnant, and the future of its existence is in jeopardy, what got them there will not get them where they want to be in two, five, or even 10 years. So they have to change, evolve, learn. And that comes from within; that comes from the staff who are sharing their experiences and knowledge to help that organisation continue to exist in the future. You're probably wondering what that has to do with you, right? Well, the answer is everything. You as an individual in the world, as an employee of an organisation, as a contributor to success, you need to be a part of the solution, and that means you need to become a continuous learner, making improvements daily. This course will help you to understand what it means to learn and become a life-long learner, as well as knowing what a mindset for learning looks like, and how to adopt one.
